Discreet Packaging
Team Urbal Technologies understand our customer’s concerns about privacy and discretion. Everything we ship will be in plain cardboard boxes, nothing will be marked glass pipes or smoke ware. Our shipping labels do not say Urbal Technologies, and we do everything we can to ensure our packages are well secured and always discreet.
As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box). Our packages ship discretely – no mention of “Glass” or “Smoke” on the packaging.
Urbal Technologies reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.
We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.
Shipping
Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. However, unforeseeable delays may occasionally occur, and processing times can take up to two days. In rare cases of holiday or special sales, processing times can be between 2-3 days. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.
All of our packages are shipped out via USPS, UPS, or Fedex. We offer a variety of shipping speeds through these carriers. Tracking labels are sent out via email once the package is picked up by the shipping carrier. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service.
We offer low cost domestic shipping for all of our items, and low cost international shipping.
International Shipping rates start at 19.95$ for International First Class, and 29.95$ for International Priority Mail.
We ship in the United States, as well as a handful of international countries! We ship to Australia, Canada, Columbia, Costa Rica, Denmark, Egypt, France, Germany, Ireland, Italy, The Netherlands, Singapore, Thailand, and the United Kingdom.
Items Broken in Shipping
ALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between Urbal Technologies and the customer. Broken packages must be photographed and documented before a return package will be sent out. Urbal Technologies must be informed of the break within two days of the customer receiving the package.
Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm, cool and polite throughout the broken items replacement process. Being disrespectful or angry during this process will not speed up the process.
Please reach out to our staff with any questions or concerns.
